1. Overview
This Cancellation Policy explains how order cancellations work for purchases made on whatoption.com. It applies alongside our Refund Policy and Terms of Service.
2. One-Time Digital Purchases
Most WhatOption Products (playbooks, templates, prompt packs, and self-paced courses) are one-time purchases with instant digital delivery. Because delivery happens immediately at checkout, there is no "processing" stage to cancel before delivery, once payment is confirmed, the order is complete and delivered.
If you wish to reverse a completed one-time purchase, this is handled as a refund request under our Refund Policy, not a cancellation.
3. Cancelling Before Payment Completes
If you begin checkout but have not yet completed payment, you may close the checkout page at any time with no charge and no obligation. No order is created until payment is successfully processed by Stripe.
4. Scheduled Sessions and Bookings
For Products that involve a scheduled date, such as 1:1 consulting, advisory calls, or cohort-based programs, the following cancellation terms apply:
More than 48 hours before the scheduled session: full cancellation with a full refund, or a free reschedule to a new date.
24–48 hours before the scheduled session: a 50% cancellation fee applies; the remaining amount is refunded, or you may reschedule once at no additional cost.
Less than 24 hours before the scheduled session, or a no-show: non-refundable and non-reschedulable, except in cases of documented emergency, reviewed at our discretion.
5. Membership or Recurring Products
Where WhatOption offers a recurring membership or subscription-style Product, you may cancel future renewals at any time from your account settings or by emailing [email protected]. Cancelling stops future billing but does not automatically refund the current billing period already paid for; access continues until the end of the period you've already paid for.
6. Cancellations Initiated by Us
We reserve the right to cancel an order and issue a full refund if: the Product is withdrawn before delivery, we detect fraudulent or unauthorized payment activity, or a scheduled session cannot be delivered due to circumstances on our end. We will notify you by email if this occurs.
7. How to Request a Cancellation
Email [email protected] with your order number and the reason for cancellation. For time-sensitive scheduled sessions, please also call +91 9545161524 to ensure timely processing.
8. Changes to This Policy
We may update this Cancellation Policy from time to time. The version in effect at the time of your purchase governs that transaction. Material changes will be reflected by an updated "Last updated" date.
9. Contact
For any cancellation-related question, email [email protected] or call +91 9545161524.
